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Simply The Best
Simply The Best
FAQ's FOR ALL USERS
2. Do all Psychics offer 5 Free minutes?
3. How do I reach a Psychic that I have spoken to before?
4. How do I add money to my account?
5. How do I get a refund if I am not happy?
7. I am having technical issues, who should I contact?
8. I forgot my password, how can I retrieve it?
9. I want to cancel my account.
1. How do I find a Psychic?
Our Psychics are available on the Tari App, iOS and Android. Once you have downloaded the app and installed it - you can view all Psychics by clicking the 'x' on the 'Welcome screen' in the top, right hand corner, which closes the welcome screen and takes you to the menu selection. If you want to continue with your free 5 minute offer, just create an account, accept all terms of use and submit then click on your chosen Psychic and you will have an option to either call or chat to the Psychic Advisor.
Not all psychics participate in the 5 free minute promotion. Those who do, have a blue banner on their listing showing they are taking part in this promotion shown in example below.
All psychic advisors have a 'heart' next to their picture - click the heart and it will turn to a solid pink. You will then be able to see your 'favorites' from your profile page and by clicking the heart icon on the app. A page with all your favorites will appear.
You have the option to 'Add Funds' to your account on your main profile page (it's the 'home' icon at the bottom of the app) by clicking the link. You also have the option to add funds before you are connected to your chosen advisor. You are always in control of the amount of funds you add.
5. How do I get a refund if I am not happy?
If you are not completely satisfied with your transaction, you can ask for a refund of up to $25, not more than once in 30 days by contacting Customer Support within 24 hours of the transaction.
6. How do I leave feedback?
Once your call or chat has ended, a page will appear with your transaction information. There is a box with stars to leave the advisor feedback.
Please contact our technical team who will assist you. Customer Support. From the drop down menu, highlight 'Technical' and describe the issue you are experiencing and our team will assist you.
There is a link on the 'sign in' page. Click the link and enter your registered email address. You will be sent a temporary password to log into your account. You can update your password in your 'User Profile' page using the home icon to access your profile page.
Please contact Customer Support with your request to cancel your account.
Click the 'home icon' button in the app which will open your personal account information.
Please complete the online Advisor Application form.
1. I don't have a Social Security Number?
3. How do I report a technical issue?
5. How do I block a difficult user?
6. Can I request feedback be removed?
7. I can't see my listing on the app.
8. I forgot my password, how can I retrieve it?
FAQ's FOR ADVISORS
1. I don't have a Social Security, EIN or TIN
US Advisors need a Social Security number, TIN or EIN and be authorized to work in the US.
International Advisors must comply with their country's Tax Law's.
Tari Inc., as a third-party settlement organization, are required by Internal Revenue Code section 6050W to file a Form 1099-K to report total annual gross receipts collected on behalf of advisors on Form 1099-K for those who meet the thresholds outlined by the IRS.
Tari does not give advisors Tax Advice. For more information, please consult a Tax Professional.
You may also visit the following IRS link for additional information.
2. How do I get paid?
Once you have earned money, you have the choice to withdraw at any time. Go to 'Transactions' there is a link at the. bottom of the page that tell's you your earnings to date, click on the withdrawal link and you will be promoted to create an account with Stripe, where you can link your bank a/c. Once your Stripe account has been established, you can withdraw money at any time. Payment is available after 5 days.
3. How do I report a technical issue?
Please report any technical issues via contact us
5. How do I block another user?
At the end of a call or chat, you will see a link to click that will block that user.
6. Can negative feedback be removed?
Yes! Contact us and fill in the form. Be sure to read our Feedback Policy.
7. I can't see my listing on the app.
Once you create a listing and it's been approved, your listing will be live and visible to all other users. Just remember to 'update' your listing when logging off or on!
There is a link on the 'sign in' page. Click the link and enter your registered email address. You will be sent a temporary password to log into your account. You can update your password in your 'User Profile' page using the home icon to access your profile page.
Please contact Customer Support with your request to cancel your account.
Click the 'home icon' button in the app which will open your personal account information.
